นโยบายการรับประกันและการเปลี่ยนสินค้า · Refund & Remake Policy

We make every pair to your prescription, so we can't refund a change of mind once production has begun.

You are still covered: if your glasses don't fit or the lenses don't feel right to you, tell us within 30 days and we will adjust, exchange or remake them free. And if the mistake is ours, we fix it free within the warranty period.

Within 30 days of receiving your glasses, if

• the frame doesn't fit (too loose, too tight, or uncomfortable), or
• the lenses don't feel right to you when you wear them,

contact us on LINE or by email. We will pick the best fix with you, at no charge:

• Adjust the frame so it fits
• Exchange the frame for another model or size at the same price (if you choose a more expensive one, you pay only the difference)
• Remake the lenses to your checked prescription

Klear pays shipping both ways. The guarantee can be used once per order. It is an adjustment or a remake, not a cash refund.

If the problem is on our side, including our lab, we've got you:

All periods run from the day you receive your order.

Remake time: completed within 5 business days of our receiving the returned item.

If you entered your prescription values incorrectly when ordering, contact us via LINE OA (@kleareyes) as soon as possible with your original prescription.

• If production hasn't started, we correct it free.
• If the glasses are already made and you are within 30 days, you can use the 30-day fit guarantee for one lens remake.
• Otherwise we will help case by case.

We refund in full in these situations:

Cancellation before production If you cancel your order before it has been sent to production, we issue a full refund within 7 business days.

Order not delivered If you have not received your order within 30 days of the date we told you it was dispatched, you can choose a full refund or a free remake. This does not apply to a parcel returned because the address you gave was wrong; we re-ship it as set out in the Terms of Service.

Two remakes and still not right If Klear has remade your glasses twice and they are still not correct, you receive a full refund.

Refunds go back to the payment method you used. After we issue it, your bank or payment provider can take up to 15 more business days to show the money in your account.

We want to be clear up front:

• Once production has begun, the lenses have been cut to your prescription and cannot be resold.
• Change of mind once production has begun: no cash refund, but if the glasses don't fit you can use the 30-day fit guarantee.
• Prescription change after ordering: we make the prescription submitted with the order. If yours has changed, contact us and we will help case by case.

Nothing in this policy limits your rights under consumer protection law.

No long forms:

1. Contact us via LINE OA (@kleareyes) or email support@kleareyes.com
2. Give your order number and a short description of the issue
3. For defects, attach clear photos
4. We reply within 1 business day with next steps
5. If the glasses need to come back, we send you a prepaid shipping label, for the fit guarantee and for anything that is Klear's fault

Frames: 6-month warranty Covers: manufacturing defects such as hinge failure, loose screws, or colour peeling. Does not cover: scratches from use, breakage from drops, damage from water or heat.

Lenses: 12-month warranty Covers: coating peeling, bubbles in the lens, and lenses not made to the prescription ordered. Does not cover: scratches from use, accidental breakage, damage from modification by someone else.

Got an issue? Just reach out.

LINE OA: @kleareyes Email: support@kleareyes.com

We reply within 1 business day.